Change the world with us!

Case Manager
(Bilingual in Arabic, Bengali, Mandarin, or Cantonese)

Position Overview

We're looking for a Caseworker fluent in Arabic, Bengali, Mandarin, Cantonese, or another East Asian or South Asian language, to join our team and make a real difference for immigrant and refugee families. Our Caseworkers help immigrant families access jobs, housing, public benefits, education, healthcare, and more.

About CIANA

The Center for the Integration & Advancement of New Americans (CIANA) is a social services organization that works to integrate new immigrants from the Middle East, North Africa, South Asia, Latin America, and West Africa into the socio-economic and civic life of American society while maintaining pride in their cultural heritage.

Key Responsibilities

Meet with new clients, conduct intake interviews and needs assessments, and follow up regularly
Conduct outreach in Middle Eastern/North African, South Asian, and/or East Asian communities across Queens and NYC
Provide casework counseling and connect clients to services like healthcare, education services, housing, childcare, and other public benefits
Provide translation and interpretation as needed, including for client conference calls, other CIANA staff, and educational and legal workshops off site
Keep complete, detailed, and timely client records in our data management system
Advocate for clients with service providers, city agencies, and schools
Attend appointments with clients and represent their needs

Qualifications

Fluency in Arabic, Bengali, Mandarin, Cantonese, or other Asian or Middle Eastern Language is required
Excellent English writing and speaking
College degree or equivalent experience
Experience in client management, casework, and/or social services
A team player who can also work independently
A genuine commitment to serving immigrant and refugee communities
Comfortable using Microsoft Office and Google Suite